Show All Answers

1. How do I become an approved drain layer?

You can either apply at the Wastewater Plant (70 Letchworth Ave) or fill out our online application. At this time, you will still be required to bring payment to the plant.

2. What should I do for a sewer backup?

If you experience a backup Mon-Friday from 7am to 3:30pm, call the treatment plant at 978-671-0956. Any other time after 3:30pm, and all weekend long, please either call the Billerica Police, Billerica Fire Dept., or the Billerica Water Treatment plant.  They all have the “on call” number to reach someone for blockages.

3. What is the homeowner's responsibility on a sewer overflow/blockage?

The Town of Billerica owns everything in the street. There is a stub on your property line that the homeowner owns from there into their house. The Town of Billerica will clear the street end and, if necessary, the homeowner will call a rooter service if the problem is in their line.

4. What do I do if I smell sewer gas in my house?

First of all, ventilate the area. Then check all drains and sinks in the house and run water down them, sometimes if these items are not used all the time the water in the trap dries out and allows the gas back into the house. If the problem remains, call the Wastewater Treatment Plant at 978- 671-0956 and we will check the street for blockages.

5. Should my sump pump be connected to the Town’s sewer system?

No, this adds additional flow to the treatment plant and it costs money to treat. Sump pumps should be discharging to the outside of the home.

6. Does storm water get treated at the Wastewater Plant?

No, Billerica runs a sanitary sewer system, which means only houses, businesses and schools are connected to the collection system. Storm water goes down a different type of pipe and is sent back to either the Concord or Shawsheen rivers.

7. What is the difference between a sewer manhole cover and a stormwater cover?

In the Town of Billerica sewer covers are round and storm water covers are square and full of smaller squares. Storm water drains are generally located on the sides of roads. Sewer manhole covers are generally located in the middle of the road.

8. How do I get my sewer service marked or located?

Call the Wastewater Treatment Plant at 978-671-0956. We have plans for most homes and businesses in town. We will come out and mark out your service so work can be done. We also can help if you need to know if you are connected to the sewer system by doing a dye test or checking with water billing.

9. How much flow can the Town of Billerica Wastewater Treatment handle?

We are designed to treat 5.5 million gallons a day. We are a Grade VII advanced treatment plant with CoMag Tertiary Phosphorous Removal. We also maintain 27 pumping stations and 200 miles of sewer line in the town.