I or my loved one is having a mental health or substance use crisis, who can I call?

I or my loved one is experiencing a life-threatening mental health or substance use crisis

In a life-threatening emergency, call 911 or proceed to the nearest emergency room. 

Lahey Hospital and Medical Center

Lahey Hospital Burlington provides adult emergency services.

41 Burlington Mall Road, Burlington, MA 01805

Winchester Hospital 

Winchester Hospital provides adult and pediatric emergency services.

41 Highland Ave, Winchester, MA 01890

I or my loved one is experiencing a non life-threatening mental health or substance use crisis

Massachusetts Behavioral Health Helpline

The Behavioral Health Helpline connects callers to trained behavioral health providers 24/7. The Helpline can provide clinical assessment, treatment referrals and crisis triage services. 

(833) 773-2445

Lowell Community Behavioral Health Center (Vinfen) 

For in-person and telehealth support, Billerica residents can visit the Lowell Community Behavioral Health Center for same-day evaluation and treatment. Click here to learn more or call: 

(866) 388-2242 or (978) 674-6744) 

40 Church St, Lowell, MA 01852

Behavioral Health Unit

The Billerica Police Department participates in a regional mental health collaborative, the Behavioral Health Unit. All Billerica residents can access the following crisis services:

  • Teletherapy
  • Phone Follow-up
  • Individual and Group recovery services
  • Case management/Referral Services
  • Access to crisis care
  • General support

To speak to a Behavioral Health Unit clinician, call the Community Line: 

(978) 215-9642 

My school-aged child in Billerica Public Schools needs a mental health or substance use provider. How can I find one?

Billerica Public Schools offers the Care Solace referral service to its families. To find a provider, call:  

(888) 515-0595

Or click here to start a search online.

Other Local Hotlines

Massachusetts/local Hotlines:

Dial 988 to reach the Suicide and Crisis Lifeline

The Massachusetts Substance Use Helpline:

(800) 327-5050    

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1. I or my loved one is having a mental health or substance use crisis, who can I call?
2. I'm in need of food support, where can I go?
3. Utility bills are getting more expensive. What are my options for assistance?
4. How do I apply for SNAP or WIC benefits?
5. How can I find affordable or subsidized housing?
6. I'm having trouble paying my rent or mortgage, where can I receive assistance?
7. What's Community Teamwork and how can they help me?
8. Domestic violence is impacting myself or my family. Who can I call?
9. What parenting supports are available in Billerica?