If I don't have any water, why is this happening and what should I do?
Generally, if you experience a loss of water this is most likely due to a water main break in your area. The water has been shut off in order to repair the break. The Water Maintenance Crew must wait for other utility companies to mark out their equipment under the road before repairs can begin. Repairs can take several hours. We ask for your patience and cooperation during this process. Feel free to call the Water Division at 978-671-0957 to confirm a break in the area.

Show All Answers

1. What should I do if I have a question about my water / sewer bill?
2. Why do I have low water pressure or no water pressure?
3. How do I report a water main break?
4. If I don't have any water, why is this happening and what should I do?
5. Why do I have brown water?
6. How do I have my water line marked?
7. How do I have my water service shut off?
8. Where do I purchase a water meter or remote touch pad?
9. Where can I get indoor / outdoor water conservation kits?
10. Where does the town's drinking water come from?
11. What is the town water pressure?
12. What is the hardness of the town’s water?
13. How do I read my water meter?
14. How do I keep my water meter from freezing in the winter?